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A C C O U N T   &  O R D E R S 


Do I need to create an account to order with Tea Lab? 

No, theres always an option to check out as a guest! 


Will I get a free sample when I order? 

Yes! With every order over £15 you'll have the option to choose one of our test tube samples from our drop down menu at the check out! 


Any questions about your order?

Our Tea Lab team are always happy to answer any questions you may have. Please send an email to including your order number and our team will be in touch with you. 


T E A  


Why Loose Leaf? 

Commercial tea bags tend to contain low grade dust and fanning. Yes, they brew quickly, but they don't have the great aroma / flavour + the same level of health benefits as loose leaf tea does! 

We believe loose leaf gives you better quality for your money as you're not wasting money on tea bag packaging that is thrown away + many loose leaf teas can be re-brewed! 

Avoid plastic: square sealed tea bags nearly always contain plastic to heat seal the two surfaces of the paper tea bag together. The tea bag often contains plastic that is woven between the paper fibres to strengthen the tea bag. Typically these tea bags contain around 20 - 30% plastic. The premium silky pyramid tea bags are either made of nylon or plant based plastics.


How should Tea Lab Teas be stored? 

Our packaging is designed to store your tea perfectly. Our amber jars protect from UV light and have screw on lids to keep out moisture and retain the aroma. Our copper pouches also protect from light and can be resealed for freshness.  


How do I make my loose leaf tea?  

If you are new to loose leaf tea infusing take a look at our tea tool range which includes infusers that are designed to be used in a mug or tea pot. Simply follow the instructions on the tea label or online. 


Should I use bottled water to make my tea?

Bottled water or filtered water is ideal because it is purer than tap water and allows you to taste the subtleties in your tea, this is especially true for fine tea, such as, Silver Needle. 


Why do all of your teas say *may contain nuts?

Some of our teas contain nuts (almonds), and whilst every effort is made to ensure there is no cross-contamination, we put this advice on our labels so that you are aware. 


What is Cocoa?

'A crunchy superfood alternative to chocolate chips, with no added sugars or fats.' It is the purest form of chocolate, more natural, less processed - therefore retains more nutrients. This is why we use cocoa in Tea Lab teas.


M A T C H A   T E A 


What is matcha? 

Matcha is a stone ground green tea that comes from top quality leaves, it is grown in the shade for at least 40 days before harvesting, which results in higher levels of chlorophyll and the amino acid L-theanine. Matcha is a powerful 'super' tea, the high levels of chlorophyll make it an effective detoxifier and give high quality matcha its vibrant green colour. L-theanine appears to encourage the release of alpha waves in the brain which enhances relaxation and focus. The nutritional value of matcha is much higher than any other tea because the whole leaves are being ingested rather than infused. The powdered tea forms a suspension when mixed with water, this is why it needs to be whisked thoroughly before drinking. Traditionally the Japanese use beautiful bamboo tea accessories to prepare matcha tea in their tea ceremonies.


How do I store my matcha? 

In a cool dark place, the Tea Lab amber glass jars can be kept on the counter top or in the fridge once opened. 


Why should I drink Matcha?

It will give you a slow, sustained energy release, unlike the spike and crash that coffee gives. Matcha does contain caffeine but it is absorbed more slowly to give this effect.