how can we help?
Our Tea Lab team are always happy to answer any questions you may have. Please send an email to email@example.com including your order number and our team will be in touch with you.
No, theres always an option to check out as a guest!
If you need to adjust or cancel your order please get in touch with us on firstname.lastname@example.org and we will be pleased to help you.
We offer free express delivery (Royal Mail tracked 48) on all UK orders over £40.
Yes, all of our gifting options come with a gift note. You can simply type your message in the box 'Sending as a gift?' and we will complete this for you. Alternatively leave the box blank and you will get a gift note to write your own message.
We offer both an e-gift card and a physical gift card. The e-gift card can be sent within the hour after purchase, for those moment when you want to get a gift to someone quickly. Our physical gift cards can be mailed to the recipient with via your choice of delivery.
Yes we do. Discover more on our bespoke and corporate gifting page, or get in touch with us email@example.com
Our packaging is designed to store your tea perfectly. Our glass amber jars protect from UV light and have screw on lids to keep out moisture and retain the aroma. Our refillable pouches also protect from light and can be resealed for freshness.
Some of our teas contain nuts (almonds), and whilst every effort is made to ensure there is no cross-contamination, we put this advice on our labels so that you are aware.
Our Tea Lab team are always happy to answer any questions you may have. Please send an email to firstname.lastname@example.org including your order number or general query and our team will be in touch with you as soon as we can.