Our Tea Lab team are always happy to answer any questions you may have. Please send an email to hello@tealab.co.uk including your order number and our team will be in touch with you. 

No, theres always an option to check out as a guest!

If you need to adjust or cancel your order please get in touch with us on hello@tealab.co.uk and we will be pleased to help you.

We offer free express delivery (Royal Mail tracked 48) on all UK orders over £45.

Yes, all of our gifting options come with a gift note. You can simply type your message in the box 'Sending as a gift?' and we will complete this for you. Alternatively leave the box blank and you will get a gift note to write your own message.

We offer both an e-gift card and a physical gift card. The e-gift card can be sent within the hour after purchase, for those moment when you want to get a gift to someone quickly. Our physical gift cards can be mailed to the recipient with via your choice of delivery.

Yes we do. Discover more on our bespoke and corporate gifting page, or get in touch with us hello@tealab.co.uk

None of our teas contain any of the 14 allergens. We do not handle any of the allergens on our premises, however for some of our blends, there are ingredients where some suppliers do handle allergens on their premises. We carefully select our suppliers to ensure minimal risk of contamination. If you would like any futher information about any of our teas in this respect, please get in touch.

Our packaging is designed to store your tea perfectly. Our glass amber jars protect from UV light and have screw on lids to keep out moisture and retain the aroma. Our refillable pouches also protect from light and can be resealed for freshness.